Unable to set a team in Service/Update API

#1

I’m passing a team reference in my payload, but it gets ignored??

“teams”: [
{ “id”: “IDXXX”,
“type”: “team_reference”
]

#2

Teams are actually tied to the escalation policy rather than the service which is why our REST API shows read only as for the teams aspect within a service.

If you update escalation policy in the REST API with the team, it should update it for the service too!

1 Like